Shipping & Returns
Due to delays caused by COVID-19, we are shipping within 4-5 business days of receiving an order. However, in extreme cold weather conditions some addresses may not be reachable as most delivery companies do not provide temperature control services. If this affects your order, we will issue a refund in each case and advise you of a local partner Seedlip retailer for ease of purchase.
We deliver to most locations across South Africa for a set delivery charge of R50.00. Please allow two business days for us to process your order.
Deliveries are made by FastWay Couriers and take 1-7 working days dependent on location. Saturday and Sunday deliveries are unfortunately not possible.
We are unfortunately unable to deliver to PO Boxes.
Customers will be sent an email and/or SMS with delivery information from our fulfillment partners at the time of shipping. This notification will include shipment tracking information.
We recommend that Seedlip is shipped to commercial (business) addresses. This ensures the product arrives safely and securely, and also protects the product from freezing in the winter. This is also recommended as a precaution to avoid doorstep thefts.
Our Returns and Exchange policy is 30 days. We are only able to refund or exchange goods if they are faulty or damaged, and within this time period.
Refunds and replacements can only be issued if:
- the goods are damaged or defective
- the goods were purchased directly through seedlipdrinks.com
- the goods are returned within a 30 day period from receipt
We are unable to refund bottles that have been opened or if they were purchased via third party sellers. We are also unable to refund Sale items.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping costs are non-refundable.
Customers are also required to pay associated shipping fees when returning an order, and are responsible for ensuring the goods arrive safely. If you are shipping an item over R1000.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please take extra precautions if attempting to return bottles during the winter as we are not responsible for bottle breakages that occur whilst in transit to us.
If your circumstances align with our Returns Policy, please email Sarah.Stapelberg@diageo.com to coordinate, using the subject line RETURNS. We also require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds will be granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.
If you haven’t received a refund, first check your bank account again. Then, contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this, it is over 30 days and you still have not received your refund, please contact us at Sarah.Stapelberg@diageo.com.
We can only exchange items if they are defective or damaged. We are unable to replace bottles that have been opened or if they were purchased via third party sellers.
Customers are required to pay associated shipping fees when returning an order for exchange, and are responsible for ensuring the goods arrive safely. If you are shipping an item over R1000.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please take extra precautions during the winter months.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you need to exchange your item for a replacement, please send us an email at Sarah.Stapelberg@diageo.com with the subject line EXCHANGE.
If you would like to return an unwanted gift, please note that the refund will be made to the person who purchased the goods, via the original payment method.
Unfortunately, no refund or exchange can be made to the person who received the gift.
Canceling an order
We can only cancel an order if it hasn't been processed by our fulfillment partner. Orders must therefore be canceled within 30 minutes of being placed, otherwise our return and refund procedures will need to be followed.
For any queries regarding order cancelations, please send us an email Sarah.Stapelberg@diageo.com with the subject line CANCELATION.
Any other queries
For any other queries, please see our FAQs or contact our Customer Experience Team by emailing Sarah.Stapelberg@diageo.com.
The Team are available Monday-Friday 9am-5pm and will endeavor to respond to all queries within 24 hours.