Shipping & Returns
We pick and dispatch orders every working day, and aim to pick and pack your order within 1-2 working days of you placing it.
Whilst the vast majority of the parcels we send will reach their destinations in HK within the usual delivery times, occasionally parcels get delayed and take longer than normal. Please be patient - especially if you are on the outer islands or outside of HK. If after 10 working days from placing your order, you are concerned about its whereabouts, just get in touch and we will happily investigate. We send all our parcels via trackable services - your tracking number can be obtained from Seedlip Hong Kong.
Delivery lead times are as follows:
- Hong Kong - 1-2 days
- Macau - 3-7 days
- China - 3-5 days
Customers will be sent an email with delivery information from our fulfillment partners at the time of shipping. This notification will include shipment tracking information.
Our Returns and Exchange policy is 30 days. We are only able to refund or exchange goods if they are faulty or damaged, and within this time period.
Refunds and replacements can only be issued if:
- the goods are damaged or defective
- the goods were purchased directly through seedlipdrinks.com.hk
- the goods are returned within a 30 day period from receipt
We are unable to refund bottles that have been opened or if they were purchased via third party sellers. We are also unable to refund Sale items.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping costs are non-refundable.
Customers are also required to pay associated shipping fees when returning an order, and are responsible for ensuring the goods arrive safely. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please take extra precautions if attempting to return bottles during the winter as we are not responsible for bottle breakages that occur whilst in transit to us.
If your circumstances align with our Returns Policy, please email firstname.lastname@example.org to coordinate, using the subject line RETURNS. We also require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds will be granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.
If you haven’t received a refund, first check your bank account again. Then, contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this, it is over 30 days and you still have not received your refund, please contact us at email@example.com.
We can only exchange items if they are defective or damaged. We are unable to replace bottles that have been opened or if they were purchased via third party sellers.
Customers are required to pay associated shipping fees when returning an order for exchange, and are responsible for ensuring the goods arrive safely. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please take extra precautions during the winter months.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you need to exchange your item for a replacement, please send us an email at firstname.lastname@example.org with the subject line EXCHANGE.
If you would like to return an unwanted gift, please note that the refund will be made to the person who purchased the goods, via the original payment method.
Unfortunately, no refund or exchange can be made to the person who received the gift.
Canceling an order
We can only cancel an order if it hasn't been processed by our fulfillment partner. Orders must therefore be canceled within 30 minutes of being placed, otherwise our return and refund procedures will need to be followed.
For any queries regarding order cancelations, please send us an email email@example.com with the subject line CANCELATION.
Any other queries
For any other queries, please contact our Customer Experience Team by emailing firstname.lastname@example.org.
The Team are available Monday-Friday 10am-6pm and will try to respond to all queries within 48 hours.